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Has the SHIFT hit your plans? Hosted by Ira S Wolfe, The Geeks, Geezers and Googlization Podcast interviews global thought leaders to help make sense of this new world of unknown unknowns and adapt effectively to the new waves of normal. We talk about the convergence of the wired, tired, and technology and its impact on the future of work, jobs, careers, business, and HR.

Oct 24, 2019

CX. Just what HR needs, another acronym!  But don’t swipe left just yet. Bad candidate experience is almost single-handedly killing your talent acquisition efforts. Plain and simple - job seekers aren’t happy. Half of them encounter a negative experience with your company or your website even before they apply. Seven out of 10 leave and never apply again. Worse, they tell 7 friends…and those friends tell 7 more. Another 50 percent quit your application before hitting submit. Bad CX (candidate experience) pushes top talent away, drives up costs, creates negative publicity, and lowers customer revenue. It’s a destructive, expensive, counter-productive strategy. In this episode, we’re joined  by Delta CX author Debbie Levitt. She exposes the 4 Horsemen of Bad CX - frustration, confusion, disappointment, and distraction, how they send the wrong message to job candidates, and offers tips to deliver great CX.