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Has the SHIFT hit your plans? Hosted by Ira S Wolfe, The Geeks, Geezers and Googlization Podcast interviews global thought leaders to help make sense of this new world of unknown unknowns and adapt effectively to the new waves of normal. We talk about the convergence of the wired, tired, and technology and its impact on the future of work, jobs, careers, business, and HR.

Jun 17, 2020

Delivering a positive customer service has always garnered a lot of attention. But then the SHIFT hit our plans. COVID-19 was the last straw. Every company, customer, employee, supplier, and vendor is now grieving over the death of Normal and re-prioritizing the future. “Experience Rules,” says our Geeks Geezers and Googlization guest Joyce Gioia. (“Experience Rules” just happens to be the title of her newest book too - available in the summer 2020 on Amazon!)  In the post-pandemic era, it’s no longer good enough to focus only on the customer. Employees demand a positive experience too. So do suppliers and vendors. Experiences Matter.  Listen as Joyce Gioia - futurist, author, and founder of Employer of Choice International - reveals why experience rules and your next CEO must be a Chief Experience Officer.


BTW Joyce is the co-founder of The Herman Group and  Employer of Choice, Inc., author of 5 books, and has been a popular speaker at #SHRM, #HR, and #Business conferences for many years.  I first interviewed Joyce 19 years ago for my 1st radio show...and I have the cassette tape to prove it!